COVID-19 Policy

09/04/20

Currently, Personal Independence Providers is remaining open for business as we are classified as "an essential service".

Our business is open and we are following all hygiene principles to continue to ensure all trade and estimating/design staff visit can go ahead.

We are being very vigilant to ensure it stays that way as we follow the advice of the authorities regarding COVID-19. We are assessing whether home visit go ahead on a daily basis. You will notice that our trade and estimating/design staff and will now be wearing gloves for all visits.

This is to protect you as well as us.

  • We are also using hand sanitiser right before putting on the gloves and as soon as we finish the session.
  • We will sterilise the appliances we have installed prior to leaving the premises
  • We are contacting all of our clients booked in for installations to discuss with them as to whether their appointment will go ahead.
  • We are assessing each client on a case by case basis as we understand and appreciate that there are risks involved from both ends.
  • We will be asking you standard questions during these conversations so please be patient with us.

If you have any concerns about your proposed visitation please do not hesitate to contact us.

Whilst we continue to do everything at our end to uphold the guidelines and advice of WHO, the Master Builders Association and the Australian Government Department of Health, we also ask our clients the following - please contact us if:


  • You have been in any of the high risk declared zones in the past month (Including but not limited to: China, Iran, Republic of Korea, Italy)
  • You have been in contact with anyone who has been travelling in those zones or are concerned you may have been in contact with anyone that has Coronavirus
  • If you have been unwell, and, in the last two weeks experienced any of the following symptoms; Fever - Sore throat - Cough - Shortness of breath - Running nose

Please call the office on 1300 657 016 to discuss an alternate appointment time.